Subscription and trial
Synaps is sold through the Atlassian Marketplace and requires an active subscription. This page explains what you see at each stage so you are never surprised by a banner or a locked screen.
All billing happens in the Atlassian Marketplace. Synaps never asks for a credit card or handles payments inside the app.
01. With no active license
When there is no active subscription, a full-screen page appears in place of the map, with:
- A short explanation of why the map is unavailable.
- A Manage subscription button - opens the Atlassian Universal Plugin Manager scrolled to Synaps, where an admin can buy or reactivate the subscription.
- A few support links - typically a docs link, a support ticket link, and a contact-your-admin link (configurable by your Jira admin - see Admin support links).
If your subscription ends in the middle of a session (for example it lapses while a tab is left open), Synaps detects this automatically the next time it tries to talk to Jira, and switches to the no-license screen. There is no need to refresh the page.
[ADD SCREENSHOT/IMAGE: Full no-license screen taking over the canvas — short headline, explanatory paragraph, prominent "Manage subscription" button in primary blue, and three support links below it with small icons.]
02. On a trial
If you are on the trial:
| Trial state | What you see |
|---|---|
| More than 7 days left | A small amber banner at the top of the canvas tells you the day count. You can dismiss it for the session. |
| 7 days or less | A stronger warning banner replaces the soft one. It cannot be dismissed, and the wording sharpens as you get closer to the end - "expires in 3 days", "expires in 1 day", "expires today". |
| Trial ended | The no-license screen takes over with friendlier "Your trial has ended" wording and a Reactivate your subscription button. |
The banner respects the Hide UI toggle (H shortcut). If you have hidden the chrome to give the canvas more room, the banner hides with it - see Distraction-free viewing.
[ADD SCREENSHOT/IMAGE: Three stacked banner states above the canvas — soft amber "13 days left in trial" banner with a dismiss
x, stronger amber "Trial expires in 3 days" banner with no dismiss, and the trial-ended takeover screen with a "Reactivate your subscription" primary button.]
03. What admins control
Your Jira admin controls:
- The subscription itself (buying, renewing, cancelling) - through the Manage Apps page in Jira.
- The list of support links shown on the no-license screen - through the Synaps admin page. See Admin support links for the full editing flow.
04. Free and Pro features
While on a trial, every feature is unlocked - including Split View and Export. After the trial:
- Free tier keeps the global map and basic navigation.
- Pro tier unlocks Split View and the full export suite (Confluence, Markdown, CSV, PDF, PNG).
The Marketplace listing is the source of truth for pricing; Synaps does not handle billing inside the app.
05. Why a 'no license' screen instead of just blocking you
Synaps shows a real page (not a Jira-style error) so you always have a way out: a button to manage the subscription, links to docs and support, and a way to contact your admin. Even when the map is unavailable, the app stays helpful.